Panera - The final chapter

This morning I wrote of the continuing saga at Panera and it's incident with the Department of Health. In my post Panera - The saga continues I vowed to find out what had transpired since the server had taken a vow of silence.

I wasn't even sure if I could find out anything, but a friend on Facebook saw my tweet from this morning and posted on my wall that the health department visit was indeed public information. They advised that I should be able to find information in the local newspaper or through the health department itself. I searched the local paper online but with no avail. I found nothing. So I got brave and phoned the health department.

I was relieved to find that it was only a permit issue and nothing to do with cleanliness or food issues. I didn't want to see Panera closed as I do enjoy there coffee and food as I noted in my first post about Panera Customer Service

I did still have concerns about my original objection of setting the coffee pots on the floor that I'd also spoke of in my original post Customer Service so I inquired about that while on the phone to the health department.

I stand corrected.

The inspector at the health department advised that there was no violation for putting the coffee pots on the floor because they are impervious. She did, however, agree with me, that it would likely appear disgusting to the customer.

So c'mon Panera...pick up those pots!